Special shout out to Danny Falk--from start to finish, he was great!
I honestly has never dealt with such a bad service dealership in my life before. My husband got his car from here and since day one is being a horrible place to deal with. The sales rep that conducted the deal with him was full of racist comments that he started making once he got all the signatures he needed to close his sale. Beyond that the service department is just horrendous. My husband' car literally stopped working in the middle of the highway and it took them 2 weeks to 'figure out the problem'. When my husband asked for a loner car as they couldn't figured out the problem with his, the sales reps and service team told him ' we don't have one, is pretty much your problem. Go and rent one' It took 2 days for them to even try and accept the fact the car issues was going to be 'complicated to fix' and that he needed a loner car. Beyond that, if we didn't call to check the status of the repairs, we would have NEVER found out any information. Today, after we called them. they told my husband the car was ready to pick up but that WE OWN THEM MONEY because in order to 'fix the car they drained the gas tank so we needed to pay them back'...Are yous serious???? The problem was caused by YOUR CAR SYSTEM AND SENSORS. You drained in order to FIX IT!!!!!! Are they serious???!!!! This dealer and service department are FAR FROM being considered a 'LUXURY SERVICE PROVIDER'. They need to train their personal, teach them manners. The lack of service is visible. In all the years I have dealt with Customer Service I never encounter such a plain horrible place. Truly disappointing. We are definitely looking for another dealership to take the car in the future. If anyone is even considering VOLVO Ramsey, honestly, think twice...
Awesome experience at Ramsey Volvo. I would give them 10 stars if I could! Smooth, seamless and unbelievably easy transaction.
I stopped at Ramsey Volvo to look at the new S90 and see what the programs on this car were like. I had the chance to sit down with Jeff Frytek, "a real honest and cool salesman." Well, I wanted to see what my options were on the new car, and get out of my current lease at the time. Initially, I was not ready to buy that day. Non the less, he made me an offer that was unbelievable and got me out of my car. This was truly a painless buying experience. I recommend this place 100%. The staff was very knowledgeable on their product and really communicate well. Management has done a great job with the staff. Thank you Ramsey Volvo, keep up the good work.
I recently had a trailer hitch installed to my xc70. It was my first time at Ramsey Volvo and I will not be returning. To instal the hitch they must remove the bumper and it was not put back on properly, 2 bolts were missing from the bottom of the car. When I brought the car back I was told that one was never there and one was cracked so he would only replace one. So here I am after paying over 1000 for a job to get done, trying to put my car back together properly. I should have gone to Pauls Volvo dealership in Hawthorn
Fantastic new dealership interior that finally suits the fine Scandinavian engineering and modernist/purist automotive design.
Volvo Cars Ramsey is a US Car Dealer based in Ramsey, New Jersey. Volvo Cars Ramsey is located at 585 Route 17 South, Ramsey, NJ 07446, USA.
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